20 13 cbs course guide w w w. c en tr a l . w a . e d u . au 2013 cbs course guide 2013 C BS Cou r se Gu ide 2013 contents 2. About CBS Training 2. Introduction 2. Nationally Recognised Units and Qualifications 2. Workforce Development Planning 2. Training Needs Analysis 3. Recognition of Prior Learning 3. Customised Programs 4. Traineeships and Work-Based Qualifications 4. RTO Partnerships (Auspicing) 4. Registration Information for Public Courses 5. Registration Form 6. Business and Administration 7. Better Business Writing 7. Building Teams and Culture 7. Communication and Personalities 8. Continuous Improvement 8. Customer Service 8. Dealing with Difficult People 9. Facilitating Teams 9. Managing Work Priorities 9. Meeting Preparation and Minute Taking 10. Survival Skills for New Administrators 10. Survival Skills for New Supervisors and Managers 10. Work/Life Balance – Getting it RIght 11. 12. 12-13. 13. 14. 14. 14. 15. 15. 16. Computing MS Excel Introduction MS Excel Intermediate MS Excel Advanced MS PowerPoint Introduction MS PowerPoint Intermediate MS Project Introduction MS Word Introduction MS Word Intermediate MYOB AccountRight Version 19 17. FISH! 17. Introduction to FISH! 17. FISH! Sticks 17. FISH! Trainer 18. Government 18. Public Sector Qualifications 18. Local Government Training 19. CUATRA2012 Courses 20. 21. 21. 21-22. 22. 2 ...
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