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EZ-ATS
APPLICANT TRACKING SOFTWARE
EZ-ATS
Brought to you by UMGC Hiring Solutions, Inc .
Applicant Tracking Software that provides
everything you need to create a high performing
Hiring Process and a great Candidate Experience!
More Efficient and Cost-Effective
Hiring!
Easy to implement…..and
Easy to use!
Guaranteed!
EZ-ATS is a single platform for all of your applicant
tracking needs. We guarantee that we'll improve
your total hiring system results or your money
back!
Do you need to replace your paper applications
and spreadsheets, but don't have a big
budget? We make it easy to get a hiring system
without breaking the bank!
With EZ-ATS you'll see:
With EZ-ATS you'll get:
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Increased Collaboration and
Communication with Hiring Managers
Decreased Time to Fill Positions
Applicants' Skills Highlighted
The Best Candidates Before Others Hire
Them
Decreased Cost-per-Hire
Less work for HR to Manage and Report
on the Hiring Process
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No Long-Term Contracts Required
Access to all EZ-ATS Capabilities
Global access 24/7
System and data security
Mobile device access
Unlimited Support at No Additional Cost
Pricing Based on Number of Users
($50 to $500/month)
Free 30-day Trial
What You Get
Custom Implementation
Dedicated Account Manager
Automatic Software Updates
UMGC Hiring Solutions, Inc. is a fictitious company designed for the UMGC IFSM 300 case study and its product, EZ-ATS is an applicant tracking
system representative of typical SaaS products. (10/19/2019 ver. 1)
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EZ-ATS
APPLICANT TRACKING SOFTWARE
Use EZ-ATS to:
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Attract top talent with a responsive, professional interaction
with applicants.
Retain and motivate top HR talent with a flexible, workflowdriven applicant tracking system.
Align hiring goals with corporate goals with clear visibility
into how efficiently hiring the right talent contributes to the
success of the organization.
Drive a strategic, end-to-end hiring strategy with a single,
integrated system for all hiring-related activities.
Customers love our:
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Configurability: Arrange your dashboards and workflows
however you like, to meet your needs.
Custom Reports: Create customizable reports to track
performance and recruit more effectively.
Workflow: Expedite approval processes for job openings,
candidates, and formal offers.
Customer Support: Our mission is your success — our
customers are our top priority.
Cloud-Based Software as a Service (SaaS)
√ Connect Anywhere – Just connect with Internet or WIFI
√ Use Any Device – PC, laptop, mobile devices
√ No New Hardware – Systems at our data centers
√ Unlimited data storage – Online and archived data
√ Secure Your Data – Professional protection
UMGC Hiring Solutions, Inc. is a fictitious company designed for the UMGC IFSM 300 case study and its product, EZ-ATS is an applicant tracking
system representative of typical SaaS products. (10/19/2019 ver. 1)
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EZ-ATS
APPLICANT TRACKING SOFTWARE
Everything You Need to Track and Manage Applications
Preparation: Work seamlessly with hiring managers to develop job requisitions that will allow automatic
screening.
Advertise: Post your job to hundreds of job boards, social media sites, workforce services, colleges, and
associations with a click of the mouse.
Screening: Automate your screening of new applicants by having the system compare the application to the
requisition and highlight resumes with requisite expertise and/or experience.
Evaluation: Easily review and evaluate candidates to ensure minimum qualifications are met.
Workflow: Use the system to automate your company's steps in the hiring procedure workflow from recruiter
to reviewer to hiring manager as tasks are completed – working the way your company already works.
Dashboards: All authorized stakeholders in the organization can have a custom dashboard with relevant
information and notices of actions that need to be taken in the system.
Collaboration: Quickly coordinate actions while maintaining transparency and security in the hiring process.
Interview Scheduling: Coordinate electronic calendars to schedule interviews to include all participants.
Selection: Obtain the best candidates before they are hired by others by using a streamlined hiring process.
Communication: Efficiently and effectively communicate with job seekers and hiring managers throughout the
hiring process using our integrated email and QuickText communication inbox.
Metrics: Generate real time hiring metrics to help you identify opportunities for improvement in your process
and job requirements.
Integration: Easy integration with your corporate email, existing systems, website, and social media sites.
Impress the Candidates: Impress applicants with the efficiency of the process and professional
communication, including offer letters.
Capture Skills of New Hires: As applicants are hired, their information and skills can be exported to your
employee management system.
Try EZ-ATS for FREE!
FREE 30-day trial
No obligation, no credit card needed. Getting started is as easy as 1-2-3!
Test drive EZ-ATS and when you have decided it is the system for you, visit our website and sign up!
UMGC Hiring Solutions, Inc. is a fictitious company designed for the UMGC IFSM 300 case study and its product, EZ-ATS is an applicant tracking
system representative of typical SaaS products. (10/19/2019 ver. 1)
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EZ-ATS
APPLICANT TRACKING SOFTWARE
Launching EZ-ATS
1. Select the services you need at a price that fits your budget
➢ Up to 25 system users
$50 per month
➢ 25-100 system users
$100 per month
➢ 101-1000 system users
$200 per month
➢ Over 1000 system users
$500 per month
➢ One-time system setup fee $1,000 to initialize system connections
➢ One-time configuration fee $2,500 to individualize system for your company
➢ Web-based training
$295 for "Train the Trainers" course
➢ Unlimited data storage
Included in licensing fees
➢ Comprehensive security
Included in licensing fees
➢ System maintenance
Included in licensing fees
➢ Regular updates
Included in licensing fees
➢ Offsite backup and recovery Included in licensing fees
2. Sign the User Agreement with the vendor and provide credit card or purchase order information.
3. When your User Agreement and payment are received, your dedicated Account Manager will contact
you to help you with the configuration steps and preparation to "go live."
➢ Use your company name and logo
➢ Link to your corporate email and social media sites
➢ Link to the LinkedIn and job boards you use to post job announcements
➢ Show you how to
▪ Set up custom reports
▪ Set up user accounts for your employees
▪ Set up your custom workflow
▪ Redesign and upload your job requisitions to use the automated screening function
▪ Test each function to ensure it is working as intended
Deploying EZ-ATS is just as simple!
1. Train your employees
➢ Using free EZ-ATS website videos
➢ Using EZ-ATS training resources to develop on-site training to meet your needs
2. Provide users with account and login information, including one-time password
3. Identify user support resources provided by your company
Using the system is even easier!
1. Authorized users can access EZ-ATS
➢ From any device
➢ From any location
➢ At any time
2. System maintenance does not interrupt user experience
3. Security and other updates are automatically installed – with no action on your part required!
UMGC Hiring Solutions, Inc. is a fictitious company designed for the UMGC IFSM 300 case study and its product, EZ-ATS is an applicant tracking
system representative of typical SaaS products. (10/19/2019 ver. 1)
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EZ-ATS
APPLICANT TRACKING SOFTWARE
About Software as a Service (SaaS)
What is Software-as-a-Service?
• Available to customers over the Internet; available from anywhere
• Application is hosted by a third-party provider; typically no additional IT
infrastructure or expertise required for customer; low startup costs for customer
• Updates and data backups automatically available
• Subscription services available; cost based on number of users; predictable
scheduled payments
Key Benefits of EZ-ATS Cloud-based SaaS to Your Organization
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Cost efficiency and fixed payment schedule
Saves time and money on implementing a solution; low up-front costs
No disruption due to product installation
Frees staff to focus on key business activities
Greater flexibility – available anywhere, anytime, from any device
More efficient support – controlled environment managed by experts
Safety and security of systems and data through access control, network security
using firewalls, and data encryption
• Easy scalability as business grows
• Free upgrades and enhancements
Reference Listing and Citation for this Brochure
UMGC Hiring Solutions, Inc. (2019). EZ-ATS Brochure [Course Resources]. In IFSM 300: Information
Systems in Organizations. Retrieved from http://learn.umgc.edu
In-text citation (UMGC Hiring Solutions, 2019)
UMGC Hiring Solutions, Inc. is a fictitious company designed for the UMGC IFSM 300 case study and its product, EZ-ATS is an applicant tracking
system representative of typical SaaS products. (10/19/2019 ver. 1)
Stage 4: System Recommendation and Final BA&SR Report
Before you begin work on this assignment, be sure you have read the Case Study and reviewed the
feedback received on your Stage 1, 2 and 3 assignments.
Overview
As the business analyst in the CIO's department of Maryland Technology Consulting (MTC), your next
task in working towards an IT solution to improve the hiring process at MTC is to write a justification and
implementation plan for a system that the CIO has decided will meet MTC's needs. The system, EZ-ATS,
is described in the vendor brochure provided with this assignment. The vendor, UMUC Hiring Solutions,
Inc., and EZ-ATS are fictitious names created for use with this case study but based on real-world SaaS
application information. In this Stage 4 assignment, you will explain how the selected system meets
MTC's requirements, and what needs to be done to implement the system within MTC. You will
combine Stages 1-4 to provide a complete final BA&SR Report.
Assignment – BA&SR Section IV. System Recommendation and Summary & Conclusion
The first step is to review any feedback from previous stages to help improve the effectiveness of your
overall report and then add the new section to your report. In addition to the Stage 4 content, part of
the grading criteria for this final stage includes evaluating if the document is a very effective and
cohesive assemblage of the four sections, is well formatted and flows smoothly from one section to the
next
Section IV of the Business Analysis and System Recommendation Report will explain how the selected
system helps MTC achieve its strategy, improve its hiring process, and meet its system requirements,
and you will explain how each implementation area might be addressed to help ensure a successful
implementation of the technology solution.
Using the case study, assignment instructions, vendor brochure, Course readings (in particular,
Implementing a SaaS Solution and Developing a System Proposal) and external research, develop your
Section IV. System Recommendation. Approximate lengths for each section are provided as a guideline;
be sure to provide all pertinent information.
As you review the case study, use the assignment instructions to take notes to assist in your analysis;
in addition, review information provided in earlier stages of this report to identify where the
proposed solution can address the needs and requirements.
Use the outline format and headings provided and follow all formatting instructions below.
Stage 4: System Recommendation 11/6/19 ver. 1
1
IV.
System Recommendation
A. System Justification
Provided with the Stage 4 Assignment Instructions is a brochure that describes an IT solution
that the CIO has selected, with the HR Director’s endorsement, to meet the needs of
improving MTC’s hiring process. In Stage 1, you analyzed the strategy and objectives for
MTC and how a technology solution to improve the hiring process would contribute. In
Stage 2, you analyzed how to improve the hiring process with a technology solution, and in
Stage 3 you identified specific requirements. After reviewing the EZ-ATS Brochure, briefly
describe the recommended solution. Then, describe how that selected solution aligns with
achieving the strategy, improves the process, and meets the requirements. Write two to
three clear, concise, well-organized paragraphs to summarize this assessment. Don’t just
repeat information from previous stages but synthesize this information and provide strong
information and justification to explain why this proposed solution is a good fit for MTC.
Don’t describe details of the functionality but address overall how this solution will
address the current issues with the manual hiring process and benefit MTC. Remember
you are writing a report to your boss, the CIO of MTC, that he can use to convince the
leadership team why this is the best solution based on your analysis.
B. Implementation Areas
To successfully implement this technology solution, MTC will need to develop an
Implementation Plan and below is a list of key implementation areas that should be
included. First, provide a brief introduction to this section – what it contains and why an
Implementation Plan is so important for MTC. Then address each of the seven (7) areas
below to explain what MTC needs to do (with support by the vendor). Provide the
numbered heading and then write one to two paragraphs to address the area. The subareas (a,b,c, etc.) contain questions and areas to help guide your thinking about what should
be covered and should be incorporated within your response to the major category. For an
explanation of the implementation areas, refer to the Week 7 Reading "Implementing a
SaaS Solution" as well as conduct additional external research. The vendor brochure
provides information for some of these areas, but you need to include what MTC must do
as well. Remember you are writing this section to help MTC plan for a successful
implementation. It is not sufficient to just indicate “Vendor provides” or “employees need to
be trained." In addition to incorporating course content, external research on
implementation areas will strengthen your understanding and explanation. The goal for
this section is to help MTC know what needs to happen in each area and who might be
responsible for given activities to help support a successful implementation of EZ-ATS.
1.
Vendor agreement (MTC must enter into a contractual agreement with the vendor
before full implementation. This identifies responsibilities as well as costs.)
Incorporate answers to the following questions in your paragraph – do not include the
questions themselves.
a. What does the vendor require from MTC to be able to start using the system?
b. How much will it cost to get access to and configure the system for MTC's use?
c. How much will it cost per month to support 60 system users?
d. What option is offered for MTC to just try out the system to see how it works?
Stage 4: System Recommendation 11/6/19 ver. 1
2
2.
Hardware and telecommunications (Although this is a SaaS solution, MTC must
ensure that its IT infrastructure can support the use of the system and that its
employees can correctly access the system.) Include the following:
a. List the types of hardware MTC employees can use to access the system.
b. Identify what kind of telecommunications will be used for the solution, including
local connectivity inside MTC and Internet access from outside MTC.
c. List any other considerations related to ensuring employees can access the
applicant tracking system.
3.
Configuration (Even SaaS solutions require a degree of configuration for each client.
What needs to be done to implement the MTC job requisitions, workflow, reports,
terminology and/or logo/graphics?) (Include the answers to the questions below, but
not the questions themselves.)
a. What options does the vendor offer for configuring the off-the-shelf system to
MTC's needs?
b. How will the configuration be done and by whom?
4.
Testing
a. Once MTC has signed up and configured the system, how will it test the system to
see if it is working properly for its needs? Describe how MTC will conduct User
Acceptance Testing. (This would be a good area for you to research.)
b. Choose one of the user requirements (listed in Section III of your BA&SR Report)
and explain how that requirement will be specifically tested to ensure it is working
properly and the requirement is met.
(Note: A free trial period does not suffice as software testing)
5.
Employee preparation and support – Identify what MTC should do in each area below
to prepare the employees (including the hiring managers in the various departments)
for the introduction and use of the new applicant tracking system. Identify who (by
their title or role) should do what in each area. (Incorporate information from Course
readings on Leadership and Change Management.)
a. Leadership (2-3 sentences)
b. Change Management (2-3 sentences)
c. Training (2-3 sentences)
d. User Support (2-3 sentences)
6.
Data Migration – Consider what existing data (applications in process with the manual
process) would need to be entered into the system to get started and how this might
be accomplished.
7.
Maintenance – How will updates and enhancements to the EZ-ATS system be made?
What will the vendor be responsible for and what should MTC address?
Stage 4: System Recommendation 11/6/19 ver. 1
3
Summary and Conclusion: Close your Business Analysis and System Recommendation Report with a
summary of the key points including the benefits MTC can expect to gain from this solution and the
alignment with strategic objectives. (One well-written paragraph). Don’t just repeat information
presented earlier but put it in context of a conclusion to provide a strong finish to this report. Just as
your introduction informed your reader about why you’re writing and what’s to come, the conclusion
should provide a clear and concise final paragraph to reinforce/emphasize key points and a compelling
argument for the chosen solution – and it should urge the reader to take action.
Formatting Your Assignment
NOTE: This final submission should be a cohesive Business Analysis and Systems Recommendation
Report for the CIO of Maryland Technology Consulting. The formatting should be consistent
throughout the document, and the writing should flow well from beginning to end. Headings, section
and page numbering should be correct for a final submission. Although you prepared this in stages,
the final product should not seem to be piecemeal or disconnected. Any track changes or feedback
from previous versions should be removed once addressed.
Consider your audience – you are writing in the role of a MTC business analyst and your audience is MTC
and your boss, the CIO. Don’t discuss MTC as if the reader has no knowledge of the organization. Use
third person consistently throughout the report. In third person, the writer avoids the pronouns I, we,
my, and ours. The third person is used to make the writing more objective by taking the individual, the
“self,” out of the writing. This method is very helpful for effective business writing, a form in which facts,
not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as
unbiased and thus more informed.
•
In Stage 4, you are preparing the final part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report. Use the numbering/lettering in the assignment
instructions as shown below.
IV.
System Recommendation
A. System Justification
B. Implementation Areas
1. Vendor Agreement
2. Hardware and telecommunications
3. Configuration
4. Testing
5. Employee preparation and support
6. Data migration
7. Maintenance
Summary and Conclusion
•
Begin with Sections I, II and III, considering any feedback received, and add Section IV to your final
report.
Write a complete, well organized paper that includes the four sections of the Business Analysis and
System Recommendations (BA&SR) report. Use the recommendations provided in each area for
length of response. It’s important to value quality over quantity. Length for Section IV should not
exceed five (5) pages in addition to Sections I, II and III.
Content areas should be double spaced; table entries should be single-spaced.
•
•
Stage 4: System Recommendation 11/6/19 ver. 1
4
•
Ensure that each of the tables in the final report is preceded by an introductory sentence that
explains what is contained in the table, so the reader understands why the table has been included.
• Continue to use the title page created in Stage 1 that includes: The company name, title of report,
your name, Course and Section Number, and date of this submission.
• For Section IV, use at least three resources with APA formatted citation and reference. One
reference must be from an external source, one must be the EZ-ATS Brochure, and one must be
another reference from the IFSM 300 course content. Course content should be from the class
reading content, not the assignment instructions or case study itself. For information on APA
format, refer to Content>Course Resources>Writing Resources.
• Finalize the Reference Page for resources required for all sections of the report. The final document
should contain all references from all stages appropriately formatted and alphabetized.
• Running headers are not required for this report.
• Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
• Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename: Lastname_firstname_Stage_4
Stage 4: System Recommendation 11/6/19 ver. 1
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GRADING RUBRIC:
Criteria
How the
Proposed IT
Solution Meets
the
Requirements
How the IT
solution aligns
with achieving
the strategy,
improves the
process, and
meets the
requirements
Implementation
Steps
90-100%
80-89%
70-79%
60-69%
< 60%
Far Above
Standards
14-15 Points
Above Standards
Meets Standards
Below Standards
12-13 Points
10-11 Points
9 Points
Well Below
Standards
0-8 Points
Clear, complete,
compelling and
related to the Case
Study and Vendor
Brochure;
demonstrates
sophisticated
analysis and
writing.
Complete and
related to the Case
Study and Vendor
Brochure;
demonstrates
effective analysis.
Provided and
related to the Case
Study.
Incomplete,
inaccurate and/or
not related to the
Case Study.
31.5-35 Points
28-31 Points
24.5-27 Points
21-24 Points
An introduction
and all areas
(vendor
agreement,
hardware/
telecom,
configuration,
testing, employee
preparation, data
migration, and
maintenance)
Clearly and
thoroughly
included
introduction and
covered all areas,
strongly derived
from the Case
Study and vendor
brochure, and
demonstrates
sophisticated
analysis and
writing.
Clearly covered
and included
introduction and
all areas, derived
from the Case
Study and vendor
brochure, and
demonstrates
effective analysis
and writing.
Covered and
included
introduction and
majority of areas
and related to the
Case Study and the
vendor brochure.
All areas not
covered, and/or
are not related to
the Case Study
and/or the vendor
brochure.
Generally, 0-5
points each. Both
quantity and
quality evaluated.
All 7 areas well
done.
6 areas covered.
5 areas covered.
4 areas covered.
Possible
Points
15
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
0-20 Points
35
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
3 or fewer areas
covered.
Stage 4: System Recommendation 11/6/19 ver. 1
6
Summary and
Conclusion
Summarizes the
BA&SR and
provides a
compelling
explanation of
benefits to be
gained
Research
Three or more
sources—one is
the vendor
brochure, one
from within the
IFSM 300 course
content, and one
external (other
than the course
materials)
9-10 Points
Provides strong,
clear and concise
summary;
demonstrates
sophisticated
analysis and
writing.
14-15 Points
Required
resources are
incorporated and
used effectively.
Sources used are
relevant and
timely and
contribute
strongly to the
analysis.
References are
appropriately
incorporated and
cited using APA
style.
8.5 Points
7.5 Points
6.5 Points
0-5 Point
10
Provides summary.
Lacks sufficient
information to
provide adequate
summary.
12-13 Points
10-11 Points
9 Points
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
0-8 Points
15
At least three
sources are
incorporated
(vendor, course
content and
external) and are
relevant and
somewhat support
the analysis.
References are
appropriately
incorporated and
cited using APA
style.
Fewer than 3
resources properly
incorporated,
and/or reference(s)
are not cited using
APA style.
A source may be
used, but is not
properly
incorporated or
used, and/or is
not effective or
appropriate;
and/or does not
follow APA style
for references and
citations.
Provides clear
summary;
demonstrates
effective analysis
and writing.
Stage 4: System Recommendation 11/6/19 ver. 1
No course
content or
external research
incorporated; or
reference listed is
not cited within
the text
7
Complete BA&SR
Report
Well organized
and clearly
presented
information for
all four stages. `
Format
Uses outline
format provided;
includes Title
Page and
complete
Reference Page
including sources
for all 4 stages.
14-15 points
Document is a
very effective and
cohesive
assemblage of the
four sections, is
well formatted
and flows
smoothly from
one section to the
next.
12-13 Points
Document is a
good assemblage
of the four
sections with
appropriate
formatting and
flow.
10-11 Points
9 Points
0-8 Points
Document includes
content for all four
stages; lacks a
cohesive
presentation and
flow.
Incomplete
stages; lack of
continuity of flow
and presentation
of final
information.
Incomplete
report, missing
stages, is not
supported with
information from
the Case Study;
and/or not well
compiled and
presented as a
cohesive
document.
9-10 Points
8.5 Points
7.5 Points
6.5 Points
0-5 Points
Very well
organized and is
easy to read. Very
few or no errors in
sentence
structure,
grammar, and
spelling; doublespaced, written in
third person,
contains all
required
references, and
presented in a
professional
format.
Effective
organization; has
few errors in
sentence
structure,
grammar, and
spelling; doublespaced, written in
third person,
contains all
required
references, and
presented in a
professional
format.
Some organization;
may have some
errors in sentence
structure,
grammar, and
spelling; missing
some required
references. Report
is double spaced,
and written in third
person.
Not well
organized, and/or
contains several
grammar and/or
spelling errors;
and/or is not
double-spaced,
missing several
required
references, and
written in third
person.
Extremely poorly
written, has
many grammar
and/or spelling
errors, missing
required
references, or
does not convey
the information.
TOTAL Possible
Points
Stage 4: System Recommendation 11/6/19 ver. 1
15
10
100
8
Maryland Technology Consultants, Inc.
Maryland Technology Consultants (MTC) is a successful Information Technology consulting firm
that utilizes proven IT and management methodologies to achieve measurable results for its
customers. Its customer base includes small to mid-tier businesses, non-profit organizations
and governmental agencies at the local, state and federal levels. MTC feels strongly that its
success is dependent on the combination of the talent of its IT consultants in the areas of,
Business Process Consulting, IT Consulting and IT Outsourcing Consulting and their ability to
deliver truly extraordinary results to their clients.
Corporate Profile
Corporate Name:
Founded:
Maryland Technology Consultants, Inc.
May 2008
Headquarters:
Baltimore, Maryland
Satellite Locations:
Herndon, Virginia; Bethesda, Maryland
Number of Employees:
450
Total Annual Gross Revenue: $95,000,000
President and
Chief Executive Officer (CEO): Samuel Johnson
Business Areas
MTC provides consulting services in the following areas:
•
•
•
Business Process Consulting - Business process redesign, process improvement, and best
practices
IT Consulting - IT strategy, analysis, planning, system development, implementation, and
network support
IT Outsourcing Consulting – Requirements analysis; vendor evaluation, due diligence,
selection and performance management; Service Level Agreements
Business Strategy
MTC's business strategy is to provide extraordinary consulting services and recommendations
to its customers by employing highly skilled consultants and staying abreast of new business
concepts and technology and/or developing new business concepts and best practices of its
own.
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
1
Excerpt from the MTC Strategic Business Plan
While the complete strategic plan touches on many areas, below is an excerpt from MTC’s
latest Strategic Business Plan that identifies a few of MTC's Goals.
Goal 1: Increase MTC Business Development by winning new contracts in the areas of IT
consulting.
Goal 2: Build a cadre of consultants internationally to provide remote research and analysis
support to MTC’s onsite teams in the U. S.
Goal 3: Continue to increase MTC’s ability to quickly provide high quality consultants to
awarded contracts to best serve the clients’ needs.
Goal 4: Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its
reputation for having IT consultants who are highly skilled in leading edge technologies and
innovative solutions for its clients.
Current Business Environment
MTC provides consultants on-site to work with its clients, delivering a wide variety of IT-related
services. MTC obtains most of its business through competitively bidding on Requests for
Proposals issued by business, government and non-profit organizations. A small but growing
portion of its business is through referrals and follow-on contracts from satisfied clients. MTC
anticipates it will win two large contracts in the near future and is preparing proposals for
several other large projects.
MTC, as a consulting company, relies on the quality and expertise of its employees to provide
the services needed by the clients. When it is awarded a contract, the customer expects MTC
to quickly provide the consultants and begin work on the project. MTC, like other consulting
companies, cannot afford to carry a significant e number of employees that are not assigned to
contracts. Therefore, they need to determine the likelihood of winning a new contract and
ensure the appropriately skilled consultants are ready to go to work within 60 days of signing
the contract. MTC relies on its Human Resources (HR) Department to find, research, and assess
applicants so that line managers can review and select their top candidates and hire
appropriate consultants to meet their needs for current new contracts. It is very much a "just
in time" hiring situation.
The Headquarters in Baltimore, Maryland, houses approximately 350 employees. Satellite
offices have been opened in the last two years in both Herndon, Virginia and Bethesda,
Maryland to provide close proximity to existing clients. It is anticipated that new pending
contracts would add staff to all locations. The management team believes there is capacity at
all locations, as much of the consultants' work is done on-site at the clients’ locations.
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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Strategic Direction
As a small to mid-size business (SMB), MTC recognizes that it needs to carefully plan its future
strategy. Considering the competitive environment that contains many very large IT consulting
firms, such as Hewlett-Packard (HP), Booz Allen Hamilton (BAH), and Science Applications
International Corporation (SAIC), as well as numerous smaller companies with various skill sets,
market niches, and established customer bases, MTC will be evaluating how best to position
itself for the future and recognizes that its ability to identify its core competencies, move with
agility and flexibility, and deliver consistent high quality service to its clients is critical for
continued success. MTC’s plan for growth includes growing by 7% per year over the next five
years. This would require an increase in consulting contract overall volume and an expanded
workforce. One area that is critical to a consulting company is the ability to have employees
who possess the necessary knowledge and skills to fulfill current and future contracts. Given
the intense competition in the IT consulting sector, MTC is planning to incorporate a few
consultants in other countries to provide remote research and analysis support to the on-site U.
S. teams. Since MTC has no experience in the global marketplace, the Director of HR has begun
examining international labor laws to determine where MTC should recruit and hire employees.
Challenges
Increased business creates a need to hire IT consultants more quickly. Overall, the Director of
HR is concerned that the current manual process of recruiting and hiring employees will not
allow his department to be responsive to the demands of future growth and increased hiring
requirements. There are currently two contracts that MTC expects to win very soon will require
the hiring of an additional 75 consultants very quickly. He is looking for a near-term solution
that will automate many of the manual hiring process steps and reduce the time it takes to hire
new staff. He is also looking for a solution that will allow MTC to hire employees located in
other countries around the world.
Management Direction
The management team has been discussing how to ramp up to fill the requirements of the two
new contracts and prepare the company to continue growing as additional contracts are
awarded in the future. The company has been steadily growing and thus far hiring of new
employees has been handled through a process that is largely manual. The HR Director
reported that his staff will be unable to handle the expanded hiring projections as well as
accommodate the hiring of the 75 new employees in the timeframe required. The Chief
Information Officer (CIO) then recommended that the company look for a commercial off-theshelf software product that can dramatically improve the hiring process and shorten the time it
takes to hire new employees. The Chief Financial Officer (CFO) wants to ensure that all
investments are in line with the corporate mission and will achieve the desired return on
investment. She will be looking for clear information that proposals have been well researched,
provide a needed capability for the organization, and can be cost-effectively implemented in a
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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relatively short period of time to reap the benefits. The CEO has asked HR to work with the CIO
to recommend a solution.
Your Task
As a business analyst assigned to HR, you have been assigned to conduct an analysis, develop a
set of system requirements, evaluate a proposed solution, and develop an implementation plan
for an IT solution (applicant tracking system hiring system) to improve the hiring process. You
have begun your analysis by conducting a series of interviews with key stakeholders to collect
information about the current hiring process and the requirements for a technology solution to
improve the hiring process. Based on your analysis and in coordination with key users you will
produce a Business Analysis and System Recommendation Report (BA&SR) as your final
deliverable.
Interviews
In the interviews you conducted with the organizational leaders, you hear the comments
recorded below.
CEO: Samuel Johnson
“While I trust my HR staff to address the nuts and bolts of the staffing processes, what is
critically important to me is that the right people can be in place to fulfill our current contracts
and additional talented staff can be quickly hired to address needs of future contracts that we
win. I can’t be out in the market soliciting new business if we can’t deliver on what we’re
selling. Our reputation is largely dependent on having knowledgeable and capable staff to
deliver the services our clients are paying for and expect from MTC.”
CFO: Evelyn Liu
“So glad we’re talking about this initiative. As CFO, obviously I’m focused on the bottom line. I
also recognize it’s necessary to invest in certain areas to ensure our viability moving forward. I
recognize that the current manual hiring process is inefficient and not cost-effective. Having
technology solutions that improve current process and enable future functionality is very
important to MTC’s success. We must consider the total cost of ownership of any technology
we adopt. MTC is run as a lean-and-mean organization and support processes must be effective
but not overbuilt. We do want to think towards the future and our strategic goals as well and
don’t want to invest in technology with a short shelf-life. Along those lines, we currently have a
timekeeping and payroll system that requires input from the hiring process to be entered to
establish new employees; and to help support our bottom line financially, any new solution
should effectively integrate with, but not replace, those systems.
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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CIO: Raj Patel
“As a member of the IT Department, you have a good understanding of our overall architecture
and strategy; however, let me emphasize a few things I want to be sure we keep in mind for this
project. Any solution needs to be compatible with our existing architecture and systems as
appropriate. Obviously, we have chosen not to maintain a large software development staff so
building a solution from the ground up does not fit our IT strategic plan. Our current strategy
has been to adopt Software as a Service (SaaS) solutions that can be deployed relatively quickly
and leverage industry best practices at a low total cost. In addition, our distributed workforce
means we are very dependent on mobile computing – this brings some challenges in term of
portability, maintenance, and solutions that present well on mobile devices. We’ve been
expanding at a rapid rate and are seeking to expand internationally so any solution will need to
be viable globally. And last, but certainly not least, MTC’s success is largely dependent on our
ability to satisfy the requirements of our clients and maintain a reputation of high credibility,
reliability and security. Any security breach of our applicants’ data could have a devastating
effect to our ability to compete for new business as well as maintain current clients. Any
technology solution adopted by MTC must contain clear security measures to control access and
protect data and allow us to use our current security for mobile links. I recognize that MTC can
no longer rely on a manual hiring process to meet these needs.”
Director of HR: Joseph Cummings
“Thanks for talking with me today. I see this effort as very important to the success of
MTC. While the recruiting staff has done an excellent job of hiring top IT consultants, the rapid
growth to date and future plans for expansion have pushed our recruiting staff, and we
recognize we can no longer meet the hiring and staffing demands with manual processes. I’m
also interested in solutions that are easy-to-use and can interface with our existing systems and
enhance processes. I’m willing to consider a basic system that can grow as MTC grows and
provide more capabilities in the future. I’m sure Sofia, our Manager of Recruiting, can provide
more specifics.”
Manager of Recruiting: Sofia Perez
“You don’t know how long I’ve been waiting to begin the process of finding a technology
solution to support our recruiting processes. In addition to myself, there are 2-3 full-time
recruiters who have been very busy keeping up with the increased hiring at MTC; and there are
no plans to increase the recruiting staff. It goes without saying that a consulting company is
dependent on having well-qualified employees to deliver to our customers. We’re in a
competitive market for IT talent and want to be able to recruit efficiently, process applicants
quickly, and move to making a job offer to the best candidate before the competition snaps
him/her up. When I talk with my colleagues in other companies, they mention applicant
tracking systems that have enabled them to reduce their hiring time by 15-20%. I’m so envious
of them and look forward to having our new solution in place before the next set of contracts
are won and we need to hire 75 (to as many as 150) staff in a 2-month period. I do not think my
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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team can handle such an increase in an efficient and effective manner. On-going growth at
MTC will continue to increase the demands to hire more consultants quickly. It really seems like
there would be a rapid return on investment in a technology solution to support and improve
the hiring process.”
Recruiters: Peter O’Neil (along with Mike Thomas and Jennifer Blackwell)
“This project should have happened 2 years ago but glad it’s finally getting some attention. As a
recruiter, I’m sort of the middleperson in this process. On one hand, we have the job applicant
who is anxious to know the status of his/her application and fit for the advertised position. It’s
important that the recruiters represent MTC well, as we want the best applicants to want to
come to work for us. Then we have the actual hiring manager in one of our business areas who
has issued the job requisition and wants to get the best applicant hired as quickly as possible.
Obviously recruiting is not the hiring manager’s full-time job, so we’re always competing for
time with other job responsibilities, so we can keep things moving as quickly as possible. They
provide us with job descriptions to meet the needs of clients and look to us to screen resumes
and only forward the best qualified applicants to them so they can quickly identify their top
candidates. Working with Tom, our administrative assistant, we need interviews to be
scheduled to accommodate everyone’s calendars. After the hiring managers make their final
selections of who they would like to hire, it is our task to get the job offers presented to the
candidates - hopefully for their acceptance. Everything is very time sensitive, and the current
process is not nearly as efficient as it could be. Applications and resumes can get lost in
interoffice mail or buried in email; and, when a hiring manager calls us, we often cannot
immediately provide the status of where an applicant is in the process. This can be very
frustrating all around. Speaking for myself and the other recruiters, I have high expectations for
this solution. We need to really be able to deliver world-class service to MTC in the recruiting
and hiring areas to meet the business goals.”
Administrative Assistant: Tom Arbuckle
“I support the recruiters in the hiring process. After the recruiters screen the resumes and select
the best candidates for a position, my job is to route those applications and resumes via
interoffice mail to the respective functional/hiring manager, receive his or her feedback on who
to interview and who should be involved in the interviews, schedule the interviews based on
availability of applicants and the interview team members, collect the feedback from the
interview team and inform the assigned recruiter of the status of each candidate who was
interviewed. In addition to preparing the job offer letter based on the recruiter’s direction, after
a job offer has been made and accepted, I coordinate the paperwork for the new hire with HR
and Payroll to ensure everything is ready to go on the first day. As you can imagine when hiring
volume is up, I’m buried in paperwork and trying to keep all the applicants and their resumes
straight, track their status in the process, and ensure everyone has what they need is very
challenging. I love my job, but want to ensure I can continue to keep on top of the increased
hiring demands and support the recruiting team effectively. Any tool that would help the
workflow and enable many steps in the process to be done electronically would be wonderful.”
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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Hiring Manager (in functional area; this person would be the supervisor of the new employee
and would likely issue the job requisition to fill a need in his/her department/team):
“While it’s a good problem to have – new business means new hires -- the current method for
screening applications, scheduling interviews, identifying the best qualified applicants, and
getting a job offer to them is not working. My team is evaluated on the level of service we
provide our clients, and it is very important that we have well-qualified staff members to fulfill
our contracts. Turnover is common in the IT world and that along with new business
development, makes the need for hiring new staff critical and time-sensitive. I confess that
sometimes I’m not as responsive to HR as I should be; but although hiring new consultants for
the contracts I manage is important to successfully meet the clients’ needs, this is only one of
several areas for which I’m responsible. I look to the recruiters to stay on top of this for me. In
the ideal world, I’d like an electronic dashboard from which I can see the status of any job
openings in my area, information on all qualified candidates who have applied and where they
are in the pipeline. Electronic scheduling of interviews on my calendar would be a real time
saver. It’s important that we impress candidates with our technology and efficiency – after all
we are an IT consulting company—and using manual processes makes us look bad. And, this
system must be easy to use – I don’t have time for training or reading a 100-page user’s
manual. Just need to get my job done."
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 11/23/2019 Ver. 1
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Stage 1: Strategic Use of Technology
Before you begin work on this assignment, be sure you have read the Case Study on Maryland
Technology Consultants (MTC). MTC is a fictional company created for IFSM 300’s Case Study. It is also
recommended that you review the additional Stages (2, 3 and 4) as well as the vendor brochure
provided for Stage 4. This will help you understand the overall report and potential solution.
Overview
As a business analyst in the Chief Information Officer’s (CIO's) department of Maryland Technology
Consulting (MTC), you have been assigned to conduct an analysis, develop a set of system requirements,
evaluate a proposed solution, and develop an implementation plan for an IT solution (applicant tracking
or hiring system) to improve the hiring process for MTC. This work will be completed in four stages, and
each of these four stages will focus on one section of an overall Business Analysis and System
Recommendation (BA&SR) report to be delivered to the CIO.
Section I. Strategic Use of Technology (Stage 1) - The first step is to look at the organization and explain
how an IT system could be used to support MTC's strategies and objectives and support its decisionmaking processes.
Section II. Process Analysis (Stage 2) – Next you will evaluate current processes and workflow and
explain how MTC can use IT to improve its processes and workflow.
Section III. Requirements (Stage 3) –Then you will identify key stakeholder expectations for the new
technology solution to support MTC’s hiring process and develop a set of requirements.
Section IV. System Recommendation (Stage 4) – Finally, you will review the provided Vendor brochure
for a proposed applicant tracking system and explain how it meets the requirements and what needs to
be done to implement the system within MTC.
The sections of the BA&SR will be developed and submitted as four staged assignments. For stages 1, 2,
and 3, only the material associated with that stage will be graded. The stage 2, 3, and 4 submissions will
include the stage that is due, which will be graded according to the assignment requirements and rubric
criteria, as well as include all previously submitted stages with any revisions made. It is recommended
that when preparing stages 2, 3, and 4, you review any feedback from previous assignments to help
improve the effectiveness of your overall report and increase the likelihood of a well-written final
submission. For stage 4, the complete BA&SR submission includes grading criteria for evaluating if the
document is a very effective and cohesive assemblage of the four sections, is well formatted across all
sections and flows smoothly from one section to the next.
Assignment – BA&SR: Introduction and Section I. Strategic Use of Technology
Write an appropriate Introduction to the entire BA&SR Report (guidelines are provided below). Section I
of the BA&SR document contains an organizational analysis and identifies ways in which an information
system to improve the hiring process can help MTC, the organization in the case study, meet its strategic
goals and meet the information needs of various levels of management.
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
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Using the case study, assignment instructions, Content readings, and external research, develop your
Introduction and Section I. Strategic Use of Technology. To start, review the readings in Weeks 1 and 2.
The case study tells you that the executives and employees at MTC have identified a need for an
effective and efficient applicant tracking or hiring system. As you review the case study, use the
assignment instructions to take notes to assist in your analysis.
Use the outline format, headings and tables provided and follow all formatting instructions below.
For Stage 1, create a title page and reference page that will be used for all 4 stages.
Apply specific information from the case study to address each area.
Introduction
Begin your report with a clear, concise, well organized introduction to explain why you are writing and
what is to come in the complete BA&SR report (not just Stage 1). This should briefly set the context for
MTC – business purpose, environment, and current challenges related to hiring. Then specifically
provide what is to come in the full report. Keep your audience in mind – this is an internal report for
the CIO of MTC. Provide an introduction in one paragraph that engages the reader’s interest in
continuing to read your report.
I.
Strategic Use of Technology
A. Business Strategy – In this section, you should clearly present – at a broad level – what
MTC’s business strategy is (refer to case study information), then what issues the current
manual hiring process may present that interfere with achieving that strategy, and how
improving the hiring process will benefit MTC and support its business strategy. (Use two to
three strong sentences that explain how the system would support the strategy and justify
your position with specifics from the Case Study.)
B. Competitive Advantage - First, provide an overview of the competitive environment that
MTC is currently operating in based on information from the case study. Then explain how
and why MTC can use the new hiring system to increase its competitive advantage and help
achieve its overall business strategy. Your explanation should demonstrate your
understanding of what competitive advantage is as well as how improving the hiring process
will help achieve MTC’s competitive advantage. Include how MTC can use the type of data
or information that will be in the hiring system to improve its competitive advantage.
(Paragraph of 4-5 sentences)
C. Strategic Objectives- Review the four Strategic Goals presented in the Strategic Business
Plan section of the MTC Case Study. The CIO has asked you to come up with an example of
an objective to help meet each goal and explain how a new hiring system would help
achieve that objective. As you can see from the example provided in the table below, an
objective is a statement that is clear (not vague) and is something that can be measured or
evaluated to determine whether it has been met or not. An important part of setting
objectives is that they are SMART (specific, measurable, achievable, relevant and timebound). In order to evaluate whether an objective has been achieved, it’s important to be
able to measure it. Consider this difference – Student wants to get a degree (non-specific
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
2
and not measurable) vs. Student wants to earn a degree in Information Systems
Management by May 2020. (This objective provides specific what and when.) First, insert
an introductory opening sentence for this table. Then, for each of the rows listed below,
complete the table with the requested information. (Provide an introductory sentence and
copy the table. Create an objective for each of the 3 remaining goals and explain using 2-3
complete sentences for each.) Note: This is not about an objective to implement a hiring
system or broad business goals but rather the focus is on objectives that would be
supported by the use of a technology solution to support/improve the hiring process.
Strategic Goal
(from case study)
Increase MTC Business
Development by winning new
contracts in the areas of IT
Consulting
Build a cadre of consultants
internationally to provide
remote research and analysis
support to MTC’s onsite teams
in the U. S.
Objective
Explanation
(clear, measurable and time-bound)
(2-3 sentences)
Increase international recruiting efforts
and employ 5 research analysts in the next
12 months.
The new hiring system would
allow applicants from around the
world to apply online, increasing
the number of international
applicants. It would enable the
recruiters to carefully monitor
the applications for these
positions, identify the necessary
research and analysis skills
needed, and screen resumes for
these key skills. Recruiters
could quickly view the number of
applicants and identify when
additional recruiting efforts are
needed to meet the objective.
EXAMPLE PROVIDED – (Retain
text but remove this label and
gray shading in your report)
Continue to increase MTC’s
ability to quickly provide high
quality consultants to awarded
contracts to best serve the
clients’ needs
Increase MTC’s competitive
advantage in the IT consulting
marketplace by increasing its
reputation for having IT
consultants who are highly
skilled in leading edge
technologies and innovative
solutions for its clients
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D. Decision Making - In the reading, “How Information Supports Decision Making,” you
were introduced to the information requirements of various levels of the
organization. First, insert an introductory opening sentence for this section. Then,
for each of the management roles listed below, complete the table with the
appropriate level (as defined in the reading – one word is all that is required in this
column), an example of a specific decision supported by the Hiring System to be
made at that level, and what type of information from the hiring system would be
needed to support that decision. Think about what information the hiring system
could provide about applicants, etc., and then identify an example of a decision that
might be made by each level of management. A decision is a choice or conclusion
that the management might make about business operations or future planning.
This is not about the decisions about implementing a new technology solution or
about general responsibilities of each role. Example: A decision example could be
stated as: CEO decides to expand MTC’s services to include cybersecurity. He can
make this decision because the hiring system provides information that many
applicants have the needed skills, certifications and experience to enable MTC to
easily recruit IT consultants in this area. (Provide an introductory sentence then
copy the table and insert information within, writing in complete sentences.)
Role
Level as
defined in
Course
Content
Reading
Example of Possible
Decision Supported by
Hiring System
Example of
Information the Hiring
System Could Provide
to Support Your
Example Decision
Senior/Executive Managers
(Decisions made by the CEO
and the CFO at MTC
supported by the hiring
system.)
Middle Managers
(Decisions made by the
Director of HR and the
Manager of Recruiting
supported by the hiring
system.)
Operational Managers
(Decisions made by the line
managers in the
organization who are hiring
for their projects supported
by the hiring system.)
Formatting Your Assignment
Consider your audience – you are writing in the role of an MTC business analyst and your audience is
MTC and your boss, the CIO. Don’t discuss MTC as if the reader has no knowledge of the organization.
Also do not reference “stage #” or “case study” – these are class terms and would not be in a business
report. Use third person consistently throughout the report. In third person, the writer avoids the
pronouns I, we, my, and ours. The third person is used to make the writing more objective by taking the
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
4
individual, the “self,” out of the writing. This method is very helpful for effective business writing, a form
in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to
come across as unbiased and thus more informed.
•
•
•
•
•
•
•
•
•
•
•
•
Create a title page that includes: The company name, title of report, your name, Course and Section
number and date.
In Stage 1, you are preparing the first part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report. Use the numbering/lettering in the assignment
instructions as shown below.
Introduction
I.
Strategic Use of Technology
A.
Business Strategy
B.
Competitive Advantage
C.
Strategic Objectives
D.
Decision Making
Write a short concise paper: Use the recommendations provided in each area for length of
response. It’s important to value quality over quantity. Assignment should not exceed 4 pages
excluding title and reference pages.
Content areas should be double spaced; table entries should be single-spaced.
To copy a table: Move your cursor to the table, then click on the small box that appears at the
upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.
Ensure that each of the tables is preceded by an introductory sentence that explains what is
contained in the table, so the reader understands why the table has been included.
Use at least two resources with APA formatted citation and reference. Use at least one external
reference and one from the course content. Course content should be from the class reading
content, not the assignment instructions or case study itself. For information on APA format, refer
to Content>Course Resources>Writing Resources.
Begin a Reference Page for resources required for this assignment. Additional research in the next
stages will be added to this as you build the report. The final document should contain all
references from all stages appropriately formatted and alphabetized. Use APA format for your
reference page.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename:
Lastname_firstname_Stage_1
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
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GRADING RUBRIC:
Criteria
Introduction
Describes the
organization
and provides
an introduction
to the overall
Report
Strategy
How the
system will
support the
organization’s
strategy as
derived from
the case study
Competitive
Advantage
Explanation of
how the system
and its data
can be used for
competitive
advantage
90-100%
80-89%
70-79%
60-69%
< 60%
Far Above
Standards
9-10 Points
Above Standards
Meets Standards
8.5 Points
7.5 Points
Below
Standards
6.5 Points
Well Below
Standards
0-5 Points
The introduction
is clear, logical,
and derived from
the Case Study.
The introduction is
adequate and is
derived from the
Case Study.
The
introduction is
not clear,
logical and/or
derived from
the Case
Study.
18-20 Points
16-17 Points
14-15 Points
12-13 Points
Content missing or
extremely
incomplete, did not
reflect the
assignment
instructions, showed
little or no
originality,
demonstrated little
effort, is not derived
from the Case
Study; and/or is not
original work for this
class section.
0-11 Points
20
The explanation is
clear, logical and
fully supported with
information from
the Case study and
using a
sophisticated level
of writing.
The explanation
is clear, logical
and supported
with information
from the Case
study.
The explanation is
provided and
supported with
information from
the Case Study.
The
explanation is
not clear,
logical and/or
supported
with
information
from the Case
Study.
13-15 Points
12.75 Points
10-11 Points
9 Points
Content missing or
extremely
incomplete, did not
reflect the
assignment
instructions, showed
little or no
originality,
demonstrated little
effort, is not
supported with
information from
the Case Study;
and/or is not
original work for this
class section.
0-8 Points
15
Clear, complete,
logical, derived from
the Case Study, and
demonstrates
sophisticated
analysis and writing.
Complete and
accurate; derived
from the Case
Study,
demonstrates
analysis and
effective writing.
Explanation is
provided and
related to the Case
Study, may lack
specifics and/or
clear logic.
Explanation is
not clear,
logical and/or
supported
with
information
from the Case
Study.
The introduction is
very effective; is
clear, logical,
derived from the
Case Study; and
demonstrates a
sophisticated level
of writing.
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
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Content missing or
extremely
incomplete, did not
reflect the
assignment
instructions, showed
little or no
originality,
demonstrated little
effort, is not
supported with
information from
Possible
Points
10
Strategic
Objectives
13-15 Points
12.75 Points
Objectives are clear,
measurable and
time-bound and are
strongly and fully
explained using a
sophisticated level
of writing.
Objectives are
clear, measurable
and time-bound,
and are clearly
explained.
13-15 Points
12.75 Points
Types of
decisions
supported by
the system for
each of the
three levels of
the
organization
Identified correctly
and fully, clearly
and logically
explained; are
derived from the
Case Study; and
demonstrate
sophisticated
analysis and writing.
Generally, 0-5
points per
decision
example. Both
quantity and
quality
evaluated.
Research
Three
objectives
derived from
Strategic Goals
in Case Study
with
explanation of
how new hiring
system would
help achieve.
Generally, 0-5
points per
objective. Both
quantity and
quality
evaluated.
DecisionMaking
Two or more
sources--one
source from
within the IFSM
300 course
content and
one external
(other than the
course
materials)
10-11 Points
Objectives are
not clear,
measurable
and/or timebound, and/or
are not
explained.
Content missing or
extremely
incomplete, did not
reflect the
assignment
instructions, showed
little or no
originality,
demonstrated little
effort, is not
supported with
information from
the Case Study;
and/or is not
original work for this
class section.
10-11 Points
9 Points
0-8 Points
Identified
correctly and
clearly and
logically
explained; are
derived from the
Case Study; and
demonstrate
analysis and
effective writing.
Identified correctly
and explained and
are derived from
the Case Study.
Not all
provided;
and/or are not
correct and/or
not derived
from the Case
Study.
Content missing or
extremely
incomplete, did not
reflect the
assignment
instructions, showed
little or no
originality,
demonstrated little
effort, is not
supported with
information from
the Case Study;
and/or is not
original work for this
class section.
9-10 Points
8.5 Points
7.5 Points
6.5 Points
0-5 Points
Required resources
are incorporated
and used
effectively. Sources
used are relevant
and timely and
contribute strongly
to the analysis.
References are
appropriately
incorporated and
At least two
sources are
incorporated and
are relevant and
somewhat
support the
analysis.
References are
appropriately
incorporated and
cited using APA
style.
Only one resource
is used and
properly
incorporated
and/or
reference(s) lack
correct APA style.
A source may
be used, but is
not properly
incorporated
or used,
and/or is not
effective or
appropriate;
and/or does
not follow APA
style for
No course content
or external research
incorporated; or
reference listed is
not cited within the
text.
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
Objectives are
somewhat clear,
measurable and
time-bound, and
are explained.
9 Points
the Case Study;
and/or is not
original work for this
class section.
0-8 Points
7
15
15
10
Format
Uses outline
format
provided;
includes Title
Page and
Reference Page
cited using APA
style.
13-15 Points
Well organized and
easy to read. Very
few or no errors in
sentence structure,
grammar, and
spelling; doublespaced, written in
third person and
presented in a
professional format.
12.75 Points
10-11 Points
Effective
organization; has
few errors in
sentence
structure,
grammar, and
spelling; doublespaced, written
in third person
and presented in
a professional
format.
Some
organization; may
have some errors
in sentence
structure,
grammar and
spelling. Report is
double spaced and
written in third
person.
references and
citations.
9 Points
Not well
organized,
and/or
contains
several
grammar
and/or spelling
errors; and/or
is not doublespaced and
written in
third person.
0-8 Points
Extremely poorly
written, has many
grammar and/or
spelling errors, or
does not convey the
information
required.
TOTAL Points
Possible
Stage 1: Strategic Use of Technology 11/6/2019 ver. 1
8
15
100
Stage 2: Process Analysis
Before you begin work on this assignment, be sure you have read the Case Study and reviewed the
feedback received on your Stage 1 assignment.
Overview
As the business analyst in the CIO's department of Maryland Technology Consulting (MTC), your next
task in developing your Business Analysis and System Recommendation (BA&SR) Report is to conduct a
process analysis. This will identify how the current manual process is working and what improvements
could be made to the process that would be supported by a technology solution.
Assignment – BA&SR: Section II. Process Analysis
The first step is to review any feedback from Stage 1 to help improve the effectiveness of your overall
report and then add the new section to your report. Only content for Stage 2 will be graded for this
submission. Part of the grading criteria for Stage 4 includes evaluating if the document is a very
effective and cohesive assemblage of the four sections, is well formatted and flows smoothly from one
section to the next. For this assignment, you will add Section II of the Business Analysis and System
Recommendation (BA&SR) Report to Section I. You will conduct an analysis of the current hiring process
and present information on expected business improvements. This analysis lays the ground work for
Section III. Requirements of the BA&SR Report (Stage 3 assignment) which will identify MTC's
requirements for a system.
Using the case study, assignment instructions, Content readings, and external research, develop your
Section II. Process Analysis. The case study tells you that the executives and employees at MTC have
identified a need for an effective and efficient hiring system. As you review the case study, use the
assignment instructions to take notes to assist in your analysis. As the stakeholders provide their
needs and expectations to improve the process, identify steps that could be improved with the
support of a hiring system. Also look for examples of issues and problems that can be improved with
a technology solution.
Use the outline format, headings and tables provided and follow all formatting instructions below.
Begin with your Section I (Stage 1 assignment) and add Section II. Apply specific information from the
case study to address each area along with relevant supporting research.
II.
Process Analysis
A.
Hiring Process
At the beginning of this section, write an introductory opening sentence for this section that
addresses what the complete table provides. Refer to Week 3 and 4 content on processes and
analyzing process improvements. Additional research can expand your knowledge of these
areas.
The first step in analyzing the process is to document what the current process steps are and
who is responsible for doing them. Therefore, the table provides the current steps in the manual
hiring process provided by the case study. Remember, a process is a series of steps to perform a
Stage 2: Process Analysis 11/23/19 ver. 1
1
task; therefore, think about what the users are doing as part of the hiring process. Retain the asis process steps provided; do not remove or revise these. Complete the second column by
identifying the stakeholder responsible for this step based on the interviews in the MTC Case.
The next step is to identify how a hiring or applicant tracking system could improve each step in
the process and how the business will benefit from that improvement. For each of the as-is
process steps provided, complete the To-Be Process column in the table. indicating how this
step in the process will be done using the hiring or applicant tracking system. For each process
step, the statement should be concise and include an action verb and align with improving or
replacing the current manual, as-is process step provided. Then complete the Business Benefits
of the Improved Process column by explaining how this part of the process can contribute to
the overall business strategy – think at a higher level than the specific process step. Review the
examples provided in the Hiring Process table. For each to-be process step, identify the result
of using the system, as shown in the two examples. While it is true that the system will speed
up each step of the process, think about how MTC would benefit more strategically from using
an automated system to perform that step.
The first row and last rows have been completed for you as an example and must be retained and not
revised. Be sure your table contains a total of 12 steps. Use the examples to help you provide clear
to-be process steps and business benefits. Your responses should be written in complete sentences.
MTC Hiring Process
As-Is Process
1. Recruiter receives
application from job
hunter via Postal
Service Mail.
Responsible MTC
Position
Recruiter
EXAMPLE PROVIDED –
(Retain text as #1 but
remove this label and
gray shading in your
report)
To-Be Process – How
the system Will
Support and Improve
the hiring process
Business Benefits of
Improved Process
(Align with MTC’s
overall business
strategy and needs.)
System will receive
application via on-line
submission through MTC
Employment Website and
store in the applicant
database within the hiring
system.
A more efficient
submission process
decreases time needed
to receive and begin
processing applications.
This will present a
positive image to
potential employees and
help MTC compete for
top IT talent.
2. Recruiter screens
resumes to identify top
candidates by matching
with job requirements
from job description.
3. Recruiter forwards top
candidates to
Administrative
Stage 2: Process Analysis 11/23/19 ver. 1
2
4.
5.
6.
7.
8.
9.
Assistant via interoffice
mail
Administrative
Assistant forwards
candidates’ resumes
and applications to
hiring manager for the
position via interoffice
mail.
Hiring Manager
reviews applications
and selects who he/she
wants to interview.
Hiring Manager sends
email to Administrative
Assistant on who
he/she has selected to
interview and identifies
members of the
interview team.
AA schedules
interviews by
contacting interview
team members and
hiring manager to
identify possible time
slots
AA emails candidates
to schedule interviews.
Interview is conducted
with candidate, hiring
manager and other
members of the
interview team.
10. Hiring manager
informs the AA on his
top candidate for hiring
11. AA collects feedback
from interviews and
status of candidates
12. Administrative
Assistant prepares offer
letter based on
information from
recruiter and puts in
Hiring Manager and
Interview Team
Interview is conducted
with candidate, hiring
manager and other
members of the
interview team. (Hiring
System is not used for
this step.)
n/a
Administrative Assistant
System enables AA to
prepare job offer letter by
storing the offer letter
template and information on
each candidate; allows AA to
select information to go into
letter and put it into the
More efficient offer
process presents positive
image to applicants and
decreases time needed to
prepare offer letter, and
enables MTC to hire in
EXAMPLE PROVIDED –
(Retain text as #12 but
remove this label and gray
shading in your report)
Stage 2: Process Analysis 11/23/19 ver. 1
3
the mail to the chosen
candidate.
template, which can then be
reviewed and emailed to the
candidate.
advance of the
competition.
B.
Expected Improvements - As noted in the case study, there are a lot of manual
processes, overwhelming paperwork, difficulty scheduling interviews, etc. related to MTC’s
current manual hiring process. A technology solution can address many of these issues. For
each of the areas listed in the table below, provide an example of an issue from the case study
and how a technology solution could be used to improve that area. Issues and improvements
should be addressed in 1-2 clear, complete sentences with information incorporated from the
case study. The first one is provided as an example. Note: This is not about the stakeholders'
wishes or expectations for the new system but identifying the current issues they have. Some
may be explicitly stated in the interviews and for others you may need to apply some critical
thinking. (Provide an introductory sentence and copy the table and insert information within.)
For explanations of these areas, refer to Week 4 content on analyzing process improvements.
Additional research can expand your knowledge of these areas.
Area
Collaboration:
EXAMPLE PROVIDED
(Retain text but remove this label and
gray shading in your report)
Current Issues
Improvements
(from the Case Study)
The Hiring Manager states that
recruiting is only one area he is
responsible for and he isn’t as
responsive to HR as he could be.
Therefore, he counts on the Recruiters
to help manage the process and keep
him informed.
Current manual system causes
considerable communication
breakdowns and takes additional effort
and time to stay on top of the hiring
process.
(due to use of technology)
An efficient system with all information
in one place, easily accessible via a
dashboard, and updated in real time
could make his recruiting job easier;
and he could devote time to effectively
working collaboratively and proactively
with HR on his staffing needs.
Communications: Explain how a hiring
system could improve internal and
external communications
Workflow: Explain how a hiring system
could improve the MTC hiring process
by providing a consistent structure for
each participant to perform his/her
part in the hiring process.
Relationships: Explain how
implementing an enterprise hiring
system could foster stronger
relationships with applicants/potential
employees.
Formatting Your Assignment
Consider your audience – you are writing in the role of an MTC business analyst and your audience is
MTC and your boss, the CIO. Don’t discuss MTC as if the reader has no knowledge of the organization.
Use third person consistently throughout the report. In third person, the writer avoids the pronouns I,
Stage 2: Process Analysis 11/23/19 ver. 1
4
we, my, and ours. The third person is used to make the writing more objective by taking the individual,
the “self,” out of the writing. This method is very helpful for effective business writing, a form in which
facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across
as unbiased and thus more informed.
•
In Stage 2, you are preparing the second part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report. Use the numbering/lettering in the assignment
instructions as shown below.
II.
Process Analysis
A. Hiring Process
B. Expected Improvements
•
•
Begin with Section I, considering any feedback received, and add to it Section II.
Write a short concise paper: Use the recommendations provided in each area for length of
response. It’s important to value quality over quantity. Section II should not exceed 3 pages.
Content areas should be double spaced; table entries should be single-spaced.
To copy a table: Move your cursor to the table, then click on the small box that appears at the
upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.
Ensure that each of the tables is preceded by an introductory sentence that explains what is
contained in the table, so the reader understands why the table has been included.
Continue to use the title page created in Stage 1 that includes: The company name, title of report,
your name, Course and Section Number, and date of this submission.
Use at least two resources with APA formatted citation and reference for this Stage 2 assignment.
Use at least one external reference and one from the course content. Course content should be
from the class reading content, not the assignment instructions or case study itself. For information
on APA format, refer to Content>Course Resources>Writing Resources.
Add the references required for this assignment to the Reference Page. Additional research in the
next stages will be added to this as you build the report. The final document should contain all
references from all stages appropriately formatted and alphabetized.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename: Lastname_firstname_Stage_2
•
•
•
•
•
•
•
•
•
•
Stage 2: Process Analysis 11/23/19 ver. 1
5
GRADING RUBRIC:
Criteria
Stakeholder
Identification
Identification of a
logical
stakeholder based
on the case study
90-100%
80-89%
70-79%
60-69%
< 60%
Far Above Standards
Above Standards
Meets Standards
Below Standards
9-10 Points
8.5 Points
7.5 Points
6-7 Points
Well Below
Standards
0-5 Points
10 stakeholders
correctly identified
as derived from the
case study or logical
assumption.
Minimum of 8
stakeholders
correctly identified
as derived from the
case study or logical
assumption.
Fewer than 8
stakeholders
correctly identified
as derived from
the case study or
logical
assumptions;
and/or contains
significant
incorrect
information.
27-30 Points
24-26 Points
21-23 Points
18-20 Points
To-Be Process step
improvements
clearly relate to
corresponding As-Is
Process step and
fully explain how the
system will support
it; demonstrates
sophisticated
analysis.
To-Be Process step
improvements
relate to
corresponding As-Is
Process step and
explains how the
system will support
it; demonstrates
effective analysis.
To-Be Process step
improvement is
provided for each
As-Is Process step
and an explanation
is provided for each.
Fewer than 10 ToBe Process step
improvements
and/or
explanations are
provided; and/or
contains
significant
incorrect
information.
10 stakeholders
correctly identified
as derived from the
Case Study.
Generally, 1 point
per stakeholder.
To-Be Process
Analysis
Analysis describes
how the system
will support and
improve the
hiring process
Generally, 0-3
points per to-be
process step. Both
quantity and
quality evaluated.
Stage 2: Process Analysis 11/23/19 ver. 1
Possible
Points
10
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
demonstrated
little effort, is
not supported
with
information
from the Case
Study; and/or is
not original
work for this
class section.
0-17 Points
30
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is
not supported
with
information
from the Case
Study; and/or is
not original
work for this
class section.
6
Business Benefits
of Improved
Process
Explains how
each step in the
process can
contribute to the
overall business
strategy
18-20 Points
16-17 Points
Business benefits for
all 10 process steps
are fully explained;
demonstrates
sophisticated
analysis.
Business benefits
for all 10 process
steps are explained;
demonstrates
effective analysis.
18-20 Points
16-17 Points
14-15 Points
Business benefits
for all 10 process
steps are included.
12-13 Points
Business benefits
for fewer than 10
process steps are
provided; and/or
contains
significant
incorrect
information.
Generally, 0-2
points per
improved process
step. Both
quantity and
quality evaluated.
Expected
Improvements
Issues from case
study and
improvements
due to technology
in areas of
Communication,
Workflow, and
Relationships
Issues and
improvements for all
3 areas are fully and
correctly explained;
demonstrates
sophisticated
analysis.
Issues and
improvements for
all 3 areas are
explained;
demonstrates
effective analysis.
14-15 Points
Issues and
improvements for
all 3 areas are
provided.
12-13 Points
Issues and
improvements for
fewer than 3 areas
are provided;
and/or contains
significant
incorrect
information.
Generally, 0-7
points per area.
Both quantity and
quality evaluated.
Research
Two or more
sources--one
source from
within the IFSM
300 course
content and one
external (other
than the course
materials)
9-10 Points
8.5 Points
7.5 Points
6.5 Points
Required resources
are incorporated and
used effectively.
Sources used are
relevant and timely
and contribute
strongly to the
analysis. References
are appropriately
incorporated and
cited using APA style.
At least two sources
are incorporated
and are relevant
and somewhat
support the
analysis. References
are appropriately
incorporated and
cited using APA
style.
Only one resource is
used and properly
incorporated
and/or reference(s)
lack correct APA
style.
A source may be
used, but is not
properly
incorporated or
used, and/or is not
effective or
appropriate;
and/or does not
follow APA style
for references and
citations.
Stage 2: Process Analysis 11/23/19 ver. 1
0-11 Points
20
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is
not supported
with
information
from the Case
Study; and/or is
not original
work for this
class section.
0-11 Points
20
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is
not supported
with
information
from the Case
Study; and/or is
not original
work for this
class section.
0-5 Points
10
No course
content or
external
research
incorporated; or
reference listed
is not cited
within the text.
7
Format
Uses outline
format provided;
includes Title
Page and
Reference Page
9-10 Points
8.5 Points
7.5 Points
6.5 Points
0-5 Points
Well organized and
easy to read. Very
few or no errors in
sentence structure,
grammar, and
spelling; doublespaced, written in
third person and
presented in a
professional format.
Effective
organization; has
few errors in
sentence structure,
grammar, and
spelling; doublespaced, written in
third person and
presented in a
professional format.
Some organization;
may have some
errors in sentence
structure, grammar
and spelling. Report
is double spaced
and written in third
person.
Not well
organized, and/or
contains several
grammar and/or
spelling errors;
and/or is not
double-spaced and
written in third
person.
Extremely
poorly written,
has many
grammar and/or
spelling errors,
or does not
convey the
information.
10
TOTAL Points
Possible
Stage 2: Process Analysis 11/23/19 ver. 1
100
8
Stage 3: Requirements
Before you begin work on this assignment, be sure you have read the Case Study and reviewed the
feedback received on your Stage 1 and 2 assignments.
Overview
As the business analyst in the CIO's department of Maryland Technology Consulting (MTC), your next
task in developing your Business Analysis and System Recommendation (BA&SR) Report is to develop a
set of requirements for the hiring system.
Assignment – BA&SR Section III. Requirements
The first step is to review any feedback from previous stages to help improve the effectiveness of your
overall report and then add the new section to your report. Only content for Stage 3 will be graded for
this submission. Part of the grading criteria for Stage 4 includes evaluating if the document is a very
effective and cohesive assemblage of the four sections, is well formatted and flows smoothly from one
section to the next. For this assignment, you will add Section III of the Business Analysis and System
Recommendation (BA&SR) Report to your Sections I and II. In this section you will identify requirements
for the new hiring system. This analysis leads into Section IV. System Recommendation of the BA&SR
(Stage 4 assignment) that will analyze a proposed IT solution to ensure it meets MTC's organizational
strategy and fulfills its operational needs.
Using the case study, assignment instructions, Content readings, and external research, develop your
Section III. Requirements. The case study tells you that the executives and employees at Maryland
Technology Consultants (MTC) have identified a need for an effective and efficient applicant tracking or
hiring system. As you review the case study, use the assignment instructions to take notes to assist in
your analysis. In particular, look for information in the interviews to provide stakeholder interests and
needs.
Use the outline format, headings and tables provided and follow all formatting instructions below.
III.
Requirements
A.
Stakeholder Interests - Review the interest or objectives for the new hiring system for
each stakeholder listed below based on his or her organizational role and case study
information. Consider how the technology will improve how his/her job is done; that is, identify
what each of the stakeholders needs the hiring system to do. Then to complete the table below,
use information from the stakeholder interviews and identify one significant challenge or
problem for each stakeholder related to the current hiring process (not their future
expectations). Then explain how a system could address their problems. Do not define what
that position does in the organization. (Provide an introductory sentence for this section, copy
the table below and complete the two columns with 1-2 complete sentences for each role in
each column.)
Role
Stage 3: Requirements 11/6/2019 ver. 1
Specific problem related to
the current hiring process
How a technology
solution to support the
1
hiring process could
address the problem
1. CEO
2. CFO
3. CIO
4. Director of Human Resources
5. Manager of Recruiting
6. Recruiters
7. Administrative Assistant
8. Hiring Manager (Functional
supervisor the new employee
would be working for.)
B.
Defining Requirements - The next step is to identify the essential requirements for the
information system. In addition to the stakeholder interests identified above, review the Case
Study, especially the interviews, highlighting any statements that tell what the person expects or
needs the system to do. User requirements express specifically what the user needs the system
to do. This can be in terms of tasks the users need to perform, data they need to input, what
the system might do with that data input, and output required. System performance
requirements express how the system will perform in several performance areas and security.
As a member of the CIO's organization, you will use your professional knowledge to Identify 5
User Requirements (including one specifically related to reporting) and 5 System Performance
Requirements (including 2 security-related requirements). Refer to Week 5 content on
requirements; security requirements are covered in Week 6. Additional research can expand
your knowledge of these areas.
Once you have identified the 10 requirements, evaluate each one using the criteria below and
create 10 well-written requirements statements for the new hiring system.
The requirement statement:
• Is a complete sentence, with a subject (system) and predicate (intended result, action or
condition).
• Identifies only one requirement; does not include the words "and," "also," "with," and "or."
• For User Requirements, states what tasks the system will support or perform.
• For System Performance Requirements, states how the system will perform.
• Includes a measure or metric that can be used to determine whether the requirement is
met (time or quantity), where appropriate.
• Is stated in positive terms and uses "must" (not "shall," "may" or "should"); "the system
must xxxx" not "the system must not xxx".
• Avoids the use of terms that cannot be defined and measured, such as "approximately,"
"robust," "user friendly," etc.
• Is achievable and realistic; avoids terms such as "100% uptime," or "no failures".
For a full requirements document, there will be many requirement statements; you only need to
provide the number of requirements identified for each category. Do not provide generic
statements but relate to the needs of MTC to improve its hiring process.
Stage 3: Requirements 11/6/2019 ver. 1
2
(Provide an introductory sentence, copy the table, and complete the Requirements Statement
and Stakeholder columns. No additional information should be entered into the first column,
Requirement ID.)
Requirement Requirement Statement
ID# only
EXAMPLE
User Requirements – (What the user needs the
system to do)
The system must store all information from the
candidate’s application/resume in a central
applicant database. EXAMPLE PROVIDED – (Retain text but
Stakeholder
(Position and Name from
Case Study that identified
this requirement)
Recruiter – Peter O’Neil
remove this label and gray shading in your report)
1.
2.
3.
4.
5.
EXAMPLE
(Reporting-Output of organized information
retrieved from the system—replace this statement
with a specific reporting requirement)
System Performance Requirements – (How the
system will perform)
The system must be implemented as a Software as a
Service solution. EXAMPLE PROVIDED – (Retain text but
CIO – Raj Patel
remove this label and gray shading in your report)
6.
7.
8.
9.
10.
(Security-replace this with a specific security
requirement)
(Security-replace this with a specific security
requirement)
Formatting Your Assignment
Consider your audience – you are writing in the role of an MTC business analyst and your audience is
MTC and your boss, the CIO. Don’t discuss MTC as if the reader has no knowledge of the organization.
Use third person consistently throughout the report. In third person, the writer avoids the pronouns I,
we, my, and ours. The third person is used to make the writing more objective by taking the individual,
the “self,” out of the writing. This method is very helpful for effective business writing, a form in which
facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across
as unbiased and thus more informed.
Stage 3: Requirements 11/6/2019 ver. 1
3
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In Stage 3, you are preparing the third part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report. Use the numbering/lettering in the assignment
instructions as shown below.
III.
Requirements
A. Stakeholder Interests
B. Defining Requirements
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Begin with Sections I and II, considering any feedback received, and add to it Section III.
Write a short concise paper: Use the recommendations provided in each area for length of
response. It’s important to value quality over quantity. Section III should not exceed 3 pages.
Content areas should be double spaced; table entries should be single-spaced.
To copy a table: Move your cursor to the table, then click on the small box that appears at the
upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.
Ensure that each of the tables is preceded by an introductory sentence that explains what is
contained in the table, so the reader understands why the table has been included.
Continue to use the title page created in Stage 1 that includes: The company name, title of report,
your name, Course and Section Number, and date of this submission.
Use at least two resources with APA formatted citation and reference for this Stage 3 assignment.
Use at least one external reference and one from the course content. Course content should be
from the class reading content, not the assignment instructions or case study itself. For information
on APA format, refer to Content>Course Resources>Writing Resources.
Add the references required for this assignment to the Reference Page. Additional research in the
next stage will be added to this as you build the report. The final document should contain all
references from all stages appropriately formatted and alphabetized.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename: Lastname_firstname_Stage_3
Stage 3: Requirements 11/6/2019 ver. 1
4
GRADING RUBRIC:
Criteria
Stakeholder
Interests
Identification of
specific
stakeholder
problems
(interests and
objectives for
improving the
hiring process)
and how a
technology
system could
address.
Generally, 0-3
points per role.
Both quantity and
quality evaluated.
User
Requirements
5 user
requirements (1
addresses
reporting)
Generally, 0-5
points each. Both
quantity and
quality evaluated.
90-100%
80-89%
70-79%
60-69%
< 60%
Far Above
Standards
22-24 Points
Above Standards
Meets Standards
Below Standards
20-21 Points
17-19 Points
15-16 Points
Well Below
Standards
0-14 Points
Problems and how
a technology
solution will
address are
described and
explained.
Problems and how
a technology
solution will
address are not
clearly described
and explained;
and/or lacks
effective
presentation of
information
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
17-19 Points
15-16 Points
0-14 Points
Problems and
how a technology
solution will
address are
correctly and
clearly described
and fully
explained using a
sophisticated
level of writing.
23-25 Points
Correctly
identified,
written and
sourced; clearly
derived from the
Case Study;
demonstrates
sophisticated
analysis.
Problems and how
a technology
solution will
address are clearly
described and
explained using an
effective level of
writing.
20-22 Points
Identified, written
and sourced
correctly;
requirements are
derived from the
Case Study;
demonstrates
effective analysis.
Stage 3: Requirements 11/6/2019 ver. 1
Identified and
sourced;
requirements are
related to the Case
Study.
Fewer than 5
requirements are
identified and
sourced; and/or
information
provided is not
correct; and/or
requirements are
not all related to
the Case Study.
Possible
Points
24
25
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
5
Performance
Requirements
3 performance
requirements and
2 system security
requirements
Generally, 0-5
points each. Both
quantity and
quality evaluated.
Research
Two or more
sources--one
source from
within the IFSM
300 course
content and one
external (other
than the course
materials)
Format
Uses outline
format provided;
includes Title
Page and
Reference Page
23-25 Points
Correctly
identified,
written and
sourced; clearly
derived from the
Case Study;
demonstrates
sophisticated
analysis.
20-22 Points
Identified, written
and sourced
correctly;
requirements are
derived from the
Case Study;
demonstrates
effective analysis.
17-19 Points
Identified and
sourced;
requirements are
related to the Case
Study.
15-16 Points
Fewer than 5
requirements are
identified and
sourced; and/or
information
provided is not
correct; and/or
requirements are
not all related to
the Case Study.
0-14 Points
25
Content missing
or extremely
incomplete, did
not reflect the
assignment
instructions,
showed little or
no originality,
demonstrated
little effort, is not
supported with
information from
the Case Study;
and/or is not
original work for
this class section.
0-5 Points
10
9-10 Points
8.5 Points
7.5 Points
6.5 Points
Required
resources are
incorporated an...
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